* SHIPPING POLICY
Shipments can be managed by DHL, CORREOS or ENVIALIA.

ZONA UE 1-5 (España, Portugal, Alemania, Andorra, Austria, Bélgica, Bulgaria, Ciudad del Vaticano, Chipre, Dinamarca, Eslovaquia, Eslovenia, Estonia, Finlandia, Francia, Grecia, Hungría, Irlanda, Israel, Italina, Lituania, Luxemburgo, Malta, Países Bajos, Polonia) el coste de envío es gratis. Promotion valid from January 1, 2021, until March 31, 2021.

At the end of the aforementioned promotion, the shipping costs will return to the same as detailed in the following:
Spain and Portugal: fixed price of 4.50. Shipments will be free from 30 euros of purchase (except discount coupons).

Germany, Andorra, Austria, Belgium, Bulgaria, Vatican City, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Israel, Italy, Lithuania, Luxembourg, Malta, Netherlands and Poland: price fixed 10 euros. Shipments will be free from 50 euros of purchase (except discount coupons).

United Kingdom: fixed price 15 euros. Shipments will be free from 50 euros of purchase (except discount coupons).

REST OF THE WORLD: fixed price 20 euros. Shipments will be free from 100 euros of purchase (except discount coupons).


*RETURN POLICY

The customer may return the product purchased at ibizastones.com within a period of 30 days after the date of purchase under the following conditions:

a) Defective product. If the product arrives with a factory defect or deterioration due to transport, sending a photo of it to info@ibiza-stones.com indicating the problem. Si el producto llega con algún defecto de fábrica o deterioro por el transporte, enviando una foto del mismo a info@ibiza-stones.com indicando el problema.

b) Incorrect size. The customer may return a product for incorrect sizing, running the same with the shipping costs. IBIZA STONES will send the product back to you in the size that the client notifies with transport charges at IBIZA STONES.

c) Dissatisfaction with the product. The Customer may return the product with transport charges at his expense and his money will be refunded. Except during the promotional period (01/01/2021 to 03/31/2021), during which IBIZA STONES will be responsible for the return costs corresponding to buyers from the following countries: EU ZONE 1-5: Spain, Portugal, Germany, Andorra, Austria, Belgium, Bulgaria, Vatican City, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Israel, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland and the United Kingdom.